SHIPPING & DELIVERY POLICY

📦 SHIPPING & DELIVERY POLICY

Sanan Web App
Operated by Sana Relief Initiative LLP

1. SERVICEABLE TERRITORY

Sana Relief Initiative LLP (“Sanan”, “we”, “us”, “our”) currently delivers products only within India.
International shipping is not supported.

2. ORDER CONFIRMATION & VERIFICATION

Orders are considered confirmed only after successful payment authorization.
Prescription-based products are processed only after prescription verification and internal compliance checks.
Sanan reserves the right to delay, hold, or cancel dispatch if regulatory or verification requirements are not met.

3. ORDER PROCESSING TIMELINES

Standard processing time: 24–48 working hours
Prescription-based orders: may take up to 2–3 working days for verification prior to dispatch
Processing time does not include shipping transit time

4. DISPATCH & DELIVERY TIMELINES

Metro & Tier-1 cities: 3–7 working days
Tier-2 / Tier-3 / remote areas: 7–14 working days
Delivery timelines are estimates and may vary due to courier constraints, weather, strikes, regulatory checks, or force majeure events

5. SHIPPING PARTNERS

We engage reputed third-party courier and logistics partners.
Sanan does not operate its own delivery fleet and shall not be responsible for delays beyond reasonable control.

6. SHIPPING CHARGES

Shipping fees, if applicable, are displayed at checkout.
Charges may vary based on location, weight, and order value.
Shipping fees are non-refundable, except in cases of verified delivery failure attributable solely to Sanan.

7. TRACKING & COMMUNICATION

Shipment tracking details are shared via registered email/SMS once dispatched.
Customers are responsible for monitoring tracking updates.

8. DELIVERY RESPONSIBILITY

Customers must ensure:

Accurate and complete delivery address
Availability at the delivery location
Valid contact details for courier coordination

Failure to do so may result in delivery failure or RTO (Return to Origin).

9. FAILED DELIVERY / RTO POLICY

A shipment may be returned to origin (RTO) due to:

Incorrect or incomplete address
Recipient unavailable
Refusal to accept delivery
Multiple failed delivery attempts (usually 2–3 attempts)

In such cases:

No refund will be issued
Re-dispatch, if requested, will be subject to additional shipping charges
Prescription-based products may not be eligible for re-dispatch

10. DAMAGED OR INCORRECT PRODUCTS IN TRANSIT

Customers must inspect the package upon delivery.
Any visible damage, tampering, or incorrect product must be reported within 48 hours of delivery.
Claims raised after this window will not be entertained.

All such cases are governed by the Returns & Exchange Policy.

11. PROOF OF DELIVERY

Delivery confirmation provided by the logistics partner (including OTP, signature, or tracking status) shall be treated as conclusive proof of successful delivery.

12. FORCE MAJEURE

Sanan shall not be liable for delays or failures caused by events beyond its control, including but not limited to:

Natural disasters
Government restrictions
Pandemic-related disruptions
Courier strikes
Regulatory actions

13. SOLE DISCRETION & COMPLIANCE

Sanan reserves the right to:

Refuse shipping to certain locations
Modify delivery timelines
Hold or cancel shipments for compliance reasons

All decisions related to shipping shall be final and binding.

14. CUSTOMER SUPPORT FOR SHIPPING ISSUES

For any shipping-related queries, delays, or issues, please contact:

📧 support@sananlife.com

Include:

Order number
Delivery address
Issue description

Responses will be provided within 72 working hours.

15. POLICY MODIFICATIONS

This Shipping & Delivery Policy may be updated periodically. Continued use of the Platform constitutes acceptance of the revised policy.

16. COMPANY DETAILS

Sana Relief Initiative LLP
📍 FLAT NO 702, 7TH FLOOR,
A WING, EVERSHINE COSMIC CHSL,
NEAR GLOBAL CHEMBAR,
NEW LINK ROAD, ANDHERI,
MUMBAI – 400053, MAHARASHTRA, INDIA

📧 support@sananlife.com
🧾 GSTIN: 27AFLFS8965G1Z7

Site Navigation