Privacy Policy

Sanan Web App
Sana Relief Initiative LLP

Effective Date: [21.1.2026]

Sana Relief Initiative LLP (“Company”, “Sanan”, “we”, “our”, “us”) operates the Sanan web application and website (“Platform”). This Privacy Policy explains how we collect, use, store, disclose, and protect personal and sensitive personal data in compliance with the Information Technology Act, 2000 and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

1. INFORMATION WE COLLECT

1.1 Personal Information

• Full name
• Age & gender
• Email address & mobile number
• Shipping & billing address

1.2 Sensitive Personal Data

• Medical history provided voluntarily
• Consultation records
• Uploaded prescriptions
• Health-related questionnaires

1.3 Transaction Data

• Order history
• Payment reference numbers (no card details stored by us)

1.4 Technical Data

• IP address
• Browser & device details
• Cookies & analytics data

2. PURPOSE OF DATA COLLECTION

We collect information strictly to:

• Provide online consultations
• Validate prescriptions
• Process and deliver orders
• Communicate order & consultation updates
• Ensure regulatory compliance
• Improve Platform performance
• Provide customer support

3. DATA SHARING & DISCLOSURE

We may share data with:

• Licensed medical practitioners
• Logistics partners
• Payment gateway providers
• Government authorities if legally required

We do not sell or rent personal data to third parties.

4. DATA SECURITY

We implement:

• SSL encryption
• Secure servers
• Access control & role-based permissions

Despite best practices, no system is 100% secure. Users acknowledge this inherent risk.

5. DATA RETENTION

We retain information:

• As required under Indian law
• For medical record compliance
• Until consent is withdrawn, subject to legal obligations

6. USER RIGHTS

Users may:

• Request access or correction
• Withdraw consent
• Request deletion (where legally permitted)

Requests can be sent to support@sananlife.com

7. GRIEVANCE OFFICER

As per IT Rules, 2011:

Grievance Officer
Sana Relief Initiative LLP
Email: support@sananlife.com
Address:
FLAT NO 702, 7TH FLOOR,
A WING, EVERSHINE COSMIC CHSL,
NEAR GLOBAL CHEMBAR,
NEW LINK ROAD, ANDHERI,
MUMBAI – 400053, MAHARASHTRA, INDIA