Medical Product Policy

Sanan Web App
Operated by Sana Relief Initiative LLP

1. PRESCRIPTION REQUIREMENTS

Certain products available on the Sanan platform contain herbal, plant-based, or cannabis leaf–derived formulations classified under Schedule E-1 of the Drugs and Cosmetics Rules, 1945. As per applicable Indian laws, oral medicines containing Schedule E-1 substances must be consumed only under medical supervision.

Accordingly, a valid medical prescription is mandatory for purchasing such products. The prescription serves as confirmation that the product will be used under appropriate medical guidance.

All Sanan medicines offered under this category are Ayurvedic or proprietary wellness formulations. The therapeutic efficacy of these products has not been independently evaluated under modern allopathic clinical trials, as they are governed by traditional medicine frameworks.

2. PRESCRIPTION VALIDITY

• A prescription is considered valid for 120 days from the date of issue.
• Prescriptions older than this period will not be accepted for order fulfillment.
• Sanan reserves the right to reject prescriptions that are incomplete, unclear, expired, or non-compliant with applicable standards.

3. TELECONSULTATION & DATA CONSENT

If you choose to avail online consultation services facilitated through Sanan, you acknowledge and agree that:

• The consulting medical professional may share your personal, medical, and prescription-related information with Sana Relief Initiative LLP solely for the purpose of facilitating your purchase and ensuring compliance.
• Such data will be stored and protected in accordance with our Privacy Policy and applicable Indian data protection laws.
• Sanan acts only as a facilitation platform and does not interfere with the professional judgment of medical practitioners.

4. PURCHASE BY CAREGIVERS OR RELATIVES

If you are purchasing products or consulting doctors on behalf of another patient, you confirm and agree that:

• You are a close relative, caregiver, or legally authorized representative of the patient.
• You will provide proof of relationship or authorization if requested.
• You will accurately disclose the patient’s medical condition during consultation.
• The products will be used strictly for the patient’s prescribed treatment and in accordance with the physician’s directions and product labels.
• Sana Relief Initiative LLP shall not be responsible for misuse, incorrect dosage, or outcomes unrelated to the prescribed treatment.

5. PRODUCT COMPOSITION & GENERAL INFORMATION

Sanan’s medical product range may include full-spectrum or broad-spectrum plant-based formulations, designed to retain the natural profile of the source plant. These formulations may contain multiple naturally occurring compounds, including but not limited to cannabinoids, terpenes, flavonoids, and other botanical constituents.

Such formulations are intended to:

• Preserve the natural aroma and taste profile
• Support the holistic “entourage effect” recognized in traditional medicine systems

6. MEDICAL DISCLAIMER

• Information available on the Sanan platform is for general educational purposes only.
• It is not intended as a substitute for professional medical advice, diagnosis, or treatment.
• Always consult your physician regarding potential interactions, side effects, or complications before using any product.

7. IMPORTANT SAFETY WARNINGS

• Do not consume if you are pregnant or breastfeeding, as usage may pose health risks.
• Consumption may impair alertness; avoid driving or operating machinery after use.
• In case of any adverse reaction or medical emergency, contact your doctor immediately.

8. WEBSITE CONTENT & TESTIMONIALS

• All content on the Sanan website, including text, images, and graphics, is provided for informational purposes only.
• Customer testimonials reflect individual experiences; results may vary.
• No content should be interpreted as medical claims or guarantees of outcomes.

9. ORDER VERIFICATION & DISPATCH

• Orders containing prescription-based products are dispatched only after successful prescription verification.
• Verification may take up to 2–3 working days, which may extend dispatch timelines.
• Sana Relief Initiative LLP reserves the right to approve, delay, or refuse dispatch at its discretion in order to comply with legal and safety obligations.

10. PAYMENT, REFUND & STORE CREDIT TERMS

a) Consultation via Sanan Platform

If you purchase products and undergo a consultation facilitated by Sanan, but no prescription is issued, you are eligible for:

• 100% refund, or
• Store credits valid for 12 months, at your discretion

b) External Prescription

If a prescription from an external doctor:

• Is found to be invalid, unclear, or non-compliant after internal due diligence

Then:

• No cash refund will be issued
• You will receive store credits valid for 12 months, usable across the platform

11. LEGAL RIGHTS & DISCRETION

Sana Relief Initiative LLP reserves the right to:

• Update this policy without prior notice
• Restrict product availability
• Refuse service or fulfillment where legally required

12. CONTACT DETAILS

Sana Relief Initiative LLP
📍 FLAT NO 702, 7TH FLOOR,
A WING, EVERSHINE COSMIC CHSL,
NEAR GLOBAL CHEMBAR,
NEW LINK ROAD, ANDHERI,
MUMBAI – 400053, MAHARASHTRA, INDIA

📧 support@sananlife.com
🧾 GSTIN: 27AFLFS8965G1Z7